Privacy Policy

Last Updated: April 16, 2026

Welcome to Tanelly CRM. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services at crm.tanelly.com.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

  • Account Information: Name, email address, phone number, and login credentials provided during registration.

  • Usage Information: Data on how you interact with our platform (e.g., features used, access times, and navigation paths).

  • Customer Data (CRM): Any third-party data you input into our system (such as client contacts or transaction history) remains your property.

  • Technical Data: IP addresses, device types, operating systems, and data collected through cookies to improve user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

Purpose Description
Service Provision To manage your account and provide access to CRM features.
Personalization To tailor the platform experience to your specific business needs.
Communication To send system updates, security alerts, and technical support messages.
Security To detect and prevent fraudulent activity or abuse of the platform.

3. Sharing Information with Third Parties

Tanelly does not sell your personal data to third parties. We only share information in limited circumstances:

  1. Service Providers: Technical partners who assist our operations (e.g., cloud hosting or email delivery services) under strict confidentiality agreements.

  2. Legal Compliance: If required by law, legal process, or valid government requests.

  3. Your Consent: In any other case where you provide explicit permission for us to share your data.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: We use SSL/TLS encryption for all data transmissions.

  • Access Control: Access to sensitive data is restricted to authorized personnel only.

  • Monitoring: Our systems are regularly monitored to prevent and respond to security vulnerabilities.

5. Your Rights and Choices

You have full control over your data within Tanelly CRM:

  • Access & Correction: You can update your profile information at any time via account settings.

  • Deletion (Right to be Forgotten): You may request the deletion of your account and associated data through our support team.

  • Data Portability: We provide features for you to export and download the customer data you have stored on our platform.

6. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a notification on the platform dashboard.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team at:

  • Email: privacy@tanelly.com

  • Address: [Insert Office Address Here]

  • Help Center: crm.tanelly.com/help

Disclaimer: This draft is a general template. Because CRM platforms handle sensitive third-party data, it is highly recommended to have this document reviewed by legal counsel to ensure compliance with international regulations like GDPR or local laws such as Indonesia’s UU PDP.

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